Recall Date: November 14, 2024
Recall number: 25-043
Recall Summary
Name of Product: woom bicycles OFF 5, OFF AIR 5, OFF 6, OFF AIR 6, and ORIGINAL 6
Hazard: The crank can break, due to fatigue fractures, causing the rider to lose control, posing fall and crash hazards.
Remedy: Replace
Consumer Contact: woom Bikes USA toll-free at 855-966-6872 from 8 a.m. to 5 p.m. CT, Monday through Friday, or email at productsafetyUS@woom.com, or online at https://faq.us.woombikes.com/category/88-recall-notice or www.woom.com/en_US/ and click on “Safety and Recalls” at the bottom of the page and to register for the recall using the online crank checker tool.
Pictures available here: https://www.cpsc.gov/Recalls/2025/woom-Bikes-USA-Recalls-Childrens-OFF-OFF-AIR-and-ORIGINAL-6-Bicycles-Due-to-Fall-and-Crash-Hazards
Recall Details
Units: About 2,500
Description: This recall involves the ORIGINAL 6 bicycles from model years 2016 to 2020 and OFF 5 & OFF AIR 5 and OFF 6 & OFF AIR 6 bicycles from model years 2019 to 2020. The bikes are designed for children between 10 and 14 years old. “woom” is displayed on the sides of the downtube in white letters. It is also visible on the front of the headtube. The ORIGINAL 6 bikes were sold in red, green, blue, purple, and yellow colors. The OFF mountain bikes were available in black frames with silver forks.
Remedy: Consumers should immediately stop using the recalled bicycles and contact woom bikes USA for instructions on how to get a free replacement crankset. Consumers can use the online crank checker tool found at woom.com to determine if their bicycle is affected by the recall. Consumers with affected cranksets will be sent a free replacement that must be installed by a bike repair technician at their preferred bike shop. Reimbursement in the way of a check will be issued for the consumer’s crank replacement expense upon submission of the repair receipt. All known purchasers are being contacted directly by woom.
Incidents/Injuries: The firm has received five reports of the crank breaking, including one report of an injury to a child.
Sold At: Online exclusively at http://www.woom.com U.S. from September 2016 through October 2020 for between $500 and $900.
Importer(s): woom Bike USA LLC, of Austin, Texas
Manufactured In: Cambodia
Note: Individual Commissioners may have statements related to this topic. Please visit www.cpsc.gov/commissioners to search for statements related to this or other topics.
