Recall Date: November 21, 2013
Recall Number: 14-027
WASHINGTON, D.C. – Consumers should stop using this product unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.
Name of Product: ElliptiGO outdoor elliptical cycles
Hazard: The front fork on the ElliptiGO cycles can separate and the drive arm axles can detach during use, posing a fall hazard.
Consumer Contact: ElliptiGO toll-free at (888) 551-0117 from 9 a.m. to 4 p.m. PT Monday through Friday or online at www.elliptigo.com and click on the “Model 3C, 8C and 11R Recall” link for more information.
Photos available at: http://www.cpsc.gov/en/Recalls/2014/ElliptiGO-Recalls-Elliptical-Cycles/
Units: About 7,000 in the U.S. and 200 in Canada
Description: The ElliptiGO 3C, 8C and 11R models are outdoor elliptical cycles used by adults for exercise. It is a scooter-like device that combines an elliptical trainer with a bicycle. The ElliptiGO cycles have an aluminum frame, drive arms, two 20” spoked-wheels, an internally geared hub, front and rear brakes and adjustable-height steering column. All cycles have the word “ElliptiGO” along the outside of the frame. The 3C and 8C model cycles have a “C-Series” decal towards the rear of the frame and aluminum drive arms. The recalled 11R cycles are matte black with white markings and the “11R” decal is found towards the rear of the frame. The serial numbers on all models are located on the frame in front of the back wheel near where the kickstand attaches to the frame. Serial number ranges for the recalled 3C and 8C models are from 11-010-001 through 13-028-102, and for the 11R model from 12-003-069 through 12-020-035.
Incidents/Injuries: ElliptiGO has received one report of the fork separating and ten reports of the drive arm detaching. One injury consisting of a minor abrasions caused by a drive arm detaching has been reported.
Remedy: Consumers should stop using recalled ElliptiGO cycles until they have the fork upgraded with a safety retrofit and/or upgraded replacement drive arm axles installed. Consumers with affected cycles can contact ElliptiGO online at www.elliptigo.com/safety to locate the authorized repair center closest to them.
Sold at: ElliptiGO Inc. online at elliptigo.com and through various specialty bicycle and specialty fitness retailers nationwide from April 2011 through October 2013 for about $1,800 to $3,500.
Importer: ElliptiGO Inc., of Solana Beach, Calif.
Manufactured in: Taiwan